Frequently Asked Questions

Next-day delivery is free on orders over £75 (excluding profiles). Under £75, standard next-day delivery is £6.99. All profile orders carry a flat £14.99 delivery charge regardless of order value.

Standard orders are delivered next working day via Royal Mail Tracked 24. Order before 3pm Monday–Friday. Profile orders ship via DX Freight, also next working day.

Contact us as soon as possible. If your order hasn't been dispatched we can usually make changes or cancel without charge. Once dispatched, you can return it under our 30-day returns policy.

All Lumily strips run on 24V DC. Multiply the watts-per-metre by total run length, then add 20% headroom. For example: 3m of a 10W/m strip = 30W minimum — choose the CORE 60W for safe headroom. See our full driver guide for all specifications.

Yes — all Lumily strips have designated cut marks at regular intervals (typically every 25–50mm). Cut only at these marks. Cutting between marks permanently breaks the circuit from that point.

The OPTIX S IP65 is rated for Zone 1 and Zone 2 bathroom use. All other Lumily strips are IP20 and must not be used in wet areas. See our IP ratings guide for full bathroom zone guidance.

LED strips run on safe 24V DC and are suitable for competent DIY installation once connected to an approved driver. However, the driver must be wired to the mains supply by a qualified electrician, particularly for bathroom and outdoor installations.

For most Lumily strips, visible dimming begins beyond 5 metres on a single run. For longer runs, power inject from both ends. See our voltage drop guide for full guidance.

30 days from delivery. Items must be unused, uninstalled, and in original packaging.

Do not install the product. Report the damage within 48 hours with photographs to returns@lumilyled.co.uk. We will arrange a replacement promptly.

5 years on all LED strips and profiles. 2 years on drivers, receivers, and controls. Covers manufacturing defects under normal use. See our full Guarantee page for details.