Privacy Policy

Lumily LED Lighting Ltd

Version: July 2026 Data controller: Lumily LED Lighting Ltd Company no.: 17124787 Registered: England & Wales

1. Introduction

Lumily LED Lighting Ltd ("Lumily", "we", "us", "our") is committed to protecting your privacy. We are the data controller of your personal data under UK GDPR and the Data Protection Act 2018. This policy explains what personal data we collect, why we collect it, and your rights.

2. Data we collect

Identity

Name, username

Contact

Delivery and billing address, email address, telephone number

Financial

Payment details (processed by our payment provider — we do not store card numbers)

Transaction

Products purchased, order history

Technical

IP address, browser type, device identifiers, pages visited

Marketing

Your email marketing preferences

3. How we use your data

To process and fulfil orders, including delivery and after-sales support
To process payments and prevent fraud
To send marketing communications where you have opted in (you can unsubscribe at any time)
To improve our website and user experience through analytics
To comply with legal and regulatory obligations

4. Who we share your data with

Royal Mail, DX Freight — delivery (name and delivery address only)
Shopify Payments / Stripe / PayPal — payment processing
Judge.me — product review requests (sent with your consent after purchase)
Google Analytics — anonymised website analytics

We do not sell your personal data to third parties under any circumstances.

5. Data retention

We retain customer order data for six years from the date of transaction in line with HMRC requirements. Marketing preferences are held until you unsubscribe or request deletion.

6. Your rights

Under UK GDPR you have the right to access, correct, erase, restrict, and port your personal data, and to object to processing. To exercise any right, contact support@lumilyled.co.uk. We will respond within one calendar month.

Access

Request a copy of the personal data we hold about you

Correct

Ask us to correct inaccurate or incomplete data

Erase

Request deletion of your personal data

Restrict

Ask us to limit how we use your data

Port

Receive your data in a portable format

Object

Object to processing based on legitimate interests

7. Complaints You may complain to the Information Commissioner's Office (ico.org.uk) if you believe we have not handled your data correctly. We would appreciate the opportunity to resolve any concern directly first — please contact us at support@lumilyled.co.uk.